Return & Refund Policy
Thanks for shopping at XYZero Creative.
If you are not entirely satisfied with your purchase, we're here to help.
- All customers have the right to cancel their orders under the Consumer Protection Act which gives consumers extra protection when buying online. Specific legislation here that applies is regulation of Consumer Protection Act.
- You have the right to cancel the purchase of goods without having to give a reason at any time within the "cooling off period" of seven working days, beginning on the day after you receive the goods.
- If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
You will not have any right to cancel a purchase for the supply of any of the following goods:
- for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
- for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within 5 working days, depending on your card issuer's policies.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.